The challenge:
The Ombudsman Ontario's office, which assists members of the general public in
the resolution of complaints against provincial government offices, wanted to
revamp their existing site. The purpose of the new site was to increase the
visibility of the Ombudsman Ontario and to provide a means by which users could
submit complaints and feedback online. The site had to meet the needs of their
diverse target audience: members of the general public would need information
and help regarding the complaint resolution process, while government employees
would need access to reports and other documents that would be updated on a
regular basis.
The site had to offer:
Simple, clear navigation and labelling systems
A warm, inviting interface
A variety of contact options
A way for Ombudsman Ontario to easily update site content with little or no
programming knowledge
Digital Rain's response:
Digital Rain was selected by Ombudsman Ontario from a variety of vendors to
design and develop their new web site. DRI team members worked closely with the
Communications department at Ombudsman Ontario to develop a site that would
meet the needs of the site's target users. Through research and user scenarios,
DRI was able to design an intuitive site architecture and interface. An art
concept was developed to make the site look friendly and approachable to all
target users.
The new site was developed in both French and English.
Among the site highlights are:
Site is designed to accommodate the needs of users with various disabilities
General information offered in multiple languages
Online forms for submission of complaints and comments
A secure administration section through which Ombudsman staff can independently
update content with no programming knowledge
What this meant to Ombudsman Ontario:
Increased visibility for Ombudsman Ontario
Streamlining the process of receiving email inquiries
